Scenario 3 James would like to understand the impact of organisational performance and culture on quality management. He has set up a meeting with you and in preparation you need to produce detailed notes which will support the discussions: 3.1) Assess the role of self-assessment in determining an organisation's current performance 3.2) Analyse the impact of organisational culture on quality management 3.3) Discuss how culture in organisations may be changed to ensure effective quality management. 3M1) Evaluation of the need for staff consultation when implementing a quality management system and describe the consultation processes which could be used