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Scenario 3 Setting You are the manager in charge of the financial reporting section of a large insurance company. It is the responsibility of your

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Scenario 3 Setting You are the manager in charge of the financial reporting section of a large insurance company. It is the responsibility of your group to make periodic written and orel reports to senior management regarding the company's financial performance. The company's senior management has come to rely on your quick and accurate dissemination of financial doto as a way to make vital decisions in a timely fashion. This has given you a relatively high degree of organizational influence. You rely on various operating departments to supply you with financial information according to : pre- established reporting schedule. In two days, you must make your quarterly presentation to the company's board of directors. However, the claims department has failed to supply you with several key pieces of information that are critical to your presentation. You check the reporting schedule and realize that you should have had the information two days ago. When you call Bill jones, the claims department manager, he informs you that he cannot possibly have the date to you within the next two days. He states that other pressing work has a higher priority. Although you explain the critical need for this duty, he is unwilling to change his position. You believe that yous presentation is vitel to the company's welfore and exploin this to Bill Jones. Although Bill has lower states then you do, he has been known to take adventage of individuals who are unwilling or unable to push their point of view. With your presentation less then two days away, it is critical that you receive information from the claims department within the next 24 hours. Action Alternatives for Scenario 3 Please indicate your first (1) choice from among the following eliemotives by writing the appropriate number in the space provided. Ranking Action Alternatives (1) Accept the explanation from Bill Jomes and try to get by without the figures by using your best judy ment as to what they would be. Tell Bill Jomes that unless you have the date from his department on your desk by tomorrow morning, you will be forced to go over his head to compel him to give you the numbers. Meet Bill Jomes halfway by agreeing to receive part of the needed figures and using your own judgment on the others. 4 Try to get your presentation postponed until : later date, if possible. 5 Forget about the short-term need for information and try to achieve a longer term solution, such as adjusting the reporting schedule to better accommodate your mutual needs

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