Scenario 5.3: Wearing Helmets on the Mountain

WhiteRock is a four season resort that offers a variety of activities from hiking and biking to skiing and snowboarding. The resort's mission is to continually strive to exceed their guests' expectations and to create their best mountain experience. Kyleen Mye is the media relations and social media strategist who oversees the social media interns. These positions are unpaid full-time internships that come with a free skiing and riding pass. The goal of this social media marketing team is to strive for social media domination. The interns are responsible for driving visits to various WhiteRock channelssuch as Facebook, Twitter, and Foursquareby posting, monitoring, and updating WhiteRock's social media channels and responding when necessary. The interns take frequent pictures and basic video of current mountain and village "new-snow" events to post on social media channels. Safety is a priority at WhiteRock, and they recommend that customers wear helmets for skiing and riding. The social media interns, as well as all WhiteRock employees, are required to wear helmets when they ski or board on the hill, not only for their own safety but as a way to educate the public about the importance of helmet usage. You have received information from the ski patrol association that Ryan, one of the social interns, was boarding very fast through a sign posted "slow zone" without a helmet. When you approached Ryan, he was unruffled about your concerns and stated that it is not cool to wear a helmet, it is not required by law, and that it occurred on his day off from work. He further explained that all the other interns feel that their helmets get in the way when trying to take quality videos on the steep slopes. He also mentioned that, even with his strong computer skills, he is struggling with the newer Foursquare online computer application. He apologized about not respecting the "slow zone" but stated that he felt it was not really a concern as it was at the end of the day and no one was on the hill.

Question 25 (1 point)

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Please refer to Scenario 5.3. Kyleen sits down with Ryan to talk about his performance and the areas that require improvement so that they can jointly determine the training approaches that will have maximum benefit to him. What is this an example of?

Question 25 options:

	training design
	evaluation
	needs assessment
	training delivery

Question 26 (1 point)

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Please refer to Scenario 5.3. Kyleen sits down with the social intern team to talk about their computer training needs, such as Foursquare, so that they can jointly determine the training approaches that will benefit them. What level of needs analysis is this an example of?

Question 26 options:

	job
	organizational
	individual
	team

Question 27 (1 point)

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Please refer to Scenario 5.3. If Kyleen decides to design a training initiative, what two related issues should be the focus during the training design phase?

Question 27 options:

	trainee skills and conducting skill training
	instructional objectives, and trainee readiness and motivation
	characteristics of instructors and needs analysis
	principles of learning and implementation