Scenario 9: Troubleshooting a System with Msconfig One of the applications loaded on a Windows 7 computer is causing the system to behave erratically, sometimes locking up. Your task is to disable the application and its underlying service using the Msconfig command. Answer the following questions and then complete the corresponding video and simulation. 1. What is the proper name for the msconfig application?

2. How do you open the msconfig application?

3. Which tab would you use to disable the application? (Note that this is done in the Task Manager in Windows 8/8.1.)

4. Which tab would you use to disable the applications underlying service? (This is an easy one.)

5. What do you need to do after the configuration is complete?

Scenario 10: Fixing a Computer that wont Boot One of your customers computers cant boot into Windows. You need to fix the problem using the Windows Recovery Environment (Windows RE) and the Boot Recovery command. Answer the following questions and then complete the corresponding video and simulation. 1. How can you access the Windows Recovery Environment?

2. How do you get to the Command Prompt in Windows RE?

3. What syntax should you type to re-write the boot sector of the hard drive?

4. What syntax should you type to re-write the master boot record of the hard drive?

5. Bonus: What syntax should you use to rebuild the Boot Configuration Data store?

Scenario 11: Configuring NTFS Permissions You boss wants you to share a folder on the network and define who is allowed access to a particular folder using NTFS permissions in Windows. Specifically, the marketing group should only have read access to the monthly-reports folder. Create the folder, share it, create the marketing group and apply the correct permissions . 1. How do you share a folder in Windows?

2. What are the different types of permissions that you can select in the security tab of a folder?

3. What does the read permissions do?

Scenario 12: Working with Remote Control Software A customer wishes to be able to control a remote Windows 8 computer from a Windows 7 desktop. You are in charge of recommending a group of remote control software applications, selecting one, and then implementing it. 1. Research and name three kinds of remote control software:

2. You select Remote Desktop (Microsoft). How do you verify that it is installed, and configured properly?

3. How do you make a connection to a remote system using Remote Desktop?