Scenario:

1. A number of your colleagues have reported that two CBSA colleagues, Tina and Tam, appear to be involved in some kind of personal dispute. What started as avoiding each other, has escalated to the point where they have had arguments in the office and now refuse to talk to or work with each other. This is impacting CBSA productivity and is also making other colleagues feel uncomfortable.
2. You have spoken individually to both Tina and Tam to try to understand what is causing this issue. In your discussion with Tina, she advised:
3. Until recently, Tam was dating Tina's sister, Andrea. According to Tina, Tam caused a great deal of upset to her sister when he ended the relationship.
4. Tina says although she is not happy with Tam, she was prepared to be professional in the workplace. Still, having overhead Tam talking about Andrea in a negative fashion with another colleague, she felt compelled to defend her sister.
5. Tina thinks Tam has been slacking off at work as he is spending a lot of time with his new girlfriend. Tina is feeling resentful as not only is she upset about Tam's treatment of her sister; she has to pick up the workload.

In your discussion with Tam, he advised:

• his relationship with Andrea is none of Tina's business, and she keeps trying to talk to him at work about how bad Andrea is feeling
• Tam also wanted to keep things professional at work, but Tina has been unable to do so

he has been asked to work on an extra project by Graeme Stead, and this means some of his regular duties have been delegated to Tina. Tina seems to think this is somehow connected to his break up with Andrea, but that is not the case.

Task Instructions

1. a brief summary of the key points discussed during the meeting
2. the resolution to the dispute reached during the meeting
3. follow up actions including how the resolution will be monitored