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Scenario A Starfel is a computer company with a policy of filling positions internally through promotions, rather than hiring from outside. Until recently, the company
Scenario A Starfel is a computer company with a policy of filling positions internally through promotions, rather than hiring from outside. Until recently, the company had a strong engineering focus and tended to promote people into senior executive positions from the engineering areas. Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago in junior engineering positions. There is increasing pressure on StarTel to become more oriented toward marketing and service, As a result, four people were hired last year from consumer products and retail firms to fill new senior executive positions in marketing and service management. The external hires were necessary because current employees were not sufficiently qualified. Now there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities. The four new hires have been frustrated in their attempts to have the company put more money into marketing and customer services instead of technology investment, and they blame the other senior executives for being hard-headed. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem. Star Tel had to hire outside the company because it was felt that the internal employees lacked the skills needed. Many of the new employees were younger, which compounded the conflict due to Select one O a. interdependence O b. differentiation O'c goal incompatibility. O'd. scarce resources
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