Scenario and Policies: Since your planning has been implemented and the service improvement process is running within the store, you are happy with the implementation. However, you have decided to monitor the overall quality of the service delivery within the store. You have decided to conduct random audit/investigations or put yourself whenever you are free.

Recently, there was an online order for a corporate client (ABC BANK) who wanted customised corporate uniforms for 200 employees with their bank logo which they are expecting to be delivered as early as possible because of the new branch opening. As this is a customised order, delivery time will vary. Your organisational delivery time policy is up to 6 six weeks for customised tailoring orders. However, you have personally agreed with them that this delivery can be made within 4 weeks by contacting your local tailoring and fashion designer who is enlisted with the organisation. Since the customised order has been placed, you have decided to take control of this order by yourself. To ensure the smooth delivery of this order, you have decided to do the following:

1-Plan a 5-minute Customer Service Pitch/Presentation to your "online fulfillment team" to notify this order and advise them to follow up on the local supplier. Also tell your team on customer specifications, deadlines, and all other order details. You may also use this Pitch in your role-play.