Scenario:

As part of your role at Sparkling Waters Realty, you need to ensure you have current and extensive knowledge of your legal and ethical obligations. In your role you will constantly be dealing with clients confidential and personal information.

Question:

1. Refer to the REBA Code of Conduct and list the section which is most relevant when dealing with confidential information?

2. List five ethical practice standards to be adhered to when keeping client's confidential and personal information protected?

3. List three ethical standards relevant to disclosure of material facts?

4. List three ethical standards relevant to conflict of interest and referrals?

5. List three ethical standards relevant to price guide recommendations?

6. List two communication strategies to ensure that your clients are aware of their consumer rights and responsibilities?

7. List two communication strategies to use when handling complaints?

8. List two communication strategies that should be used when ensuring ethical practice in your relationships with your clients, and other agencies?

9. Explain three ethical considerations that can affect personal decision-making?