Scenario:

At her recent doctor's appointment, Susan confided in the nurse about a rather personal matter. After Susan left the doctor's office, the nurse disclosed the confidential information with the other nurses, and the conversation was easily overheard by patients in the waiting room.

Analyze the situation. Explain how you would handle the problem in order to resolve the conflict that exists. Remember that you are acting as the manager in the scenario. Explain the conflict management style(s) that you think would work best.

Share your solution to the problem in the Discussion. Make sure you identify the scenario you are analyzing, and identify the potential conflict management strategy you will use. Explain in detail.