Scenario B: LaWanda, the manager of a large beauty salon, is having problems with employees not complying with the rules about clocking in and clocking out each day. If the employees fail to follow these rules, their pay is affected. She is considering three different options for addressing this problem:

1. Adding supervision at the entrance so that employees comply with the rules during shift changes

2. Generating reports on employees not complying with the rules and asking these employees to take corrective measures

3. Implementing a new procedure that is easier for the employees to follow and conducting training so that each employee knows the policy and the procedure before it is enacted

Which of the following approaches to bureaucratic control is described in option 1?

a. feedbackb. feedforward

c. concurrent

d. market

e. clan