Scenario B

While moving through a public area of the property, you overhear some flippant discussion between service team members and a delivery person from one of your regular suppliers. The conversation refers to the high number of guests from specific ethnic background, and the delivery driver uses derogatory terms in the discussion.

This raises concerns for you that the external suppliers are not aware of your organisation's commitment to diversity in the workplace. You also decide it is important to refresh knowledge of the Workplace Discrimination and Harassment Policy for the entire service team.

2.

Based on Regulation No. 4.5 on gossip rules in Appendix 2. Team members at the ATP resort are not allowed to talk to team members, customers or other suppliers about complaints of discrimination or harassment. Violating the confidentiality of official investigation investigations or improper disclosure of personal information of professional roles is a grave violation of this policy, and since regulations are in place in the area, you must contact the relevant manager or supervisor to talk about Dribs. As for the height of the guests with the speaker-specific ethnic background-the delivery knights use the term contempt in the conversation, which will be heard from other guests, give them a bad impression of the resort, we also have discipline procedures working in the area, and we should provide convenient education. Driver, because if other suppliers have heard the conversation, it may not be good to work between you and your external suppliers.

3. Using the information you have developed above, Develop a training video which is directed to Front of house service staff.

Outline for the team how working effectively with difference can be a positive for the organization and its services, operations and customer relations.

In your Video explain to the "Recruits" that they must have a deep understanding of the anti-discrimination and harassment clauses as this relates to their job roles directly. Be sure to include potential consequences for team members who disregard the policy guidelines.

Ensure that you include penalties that can be issued both by the ATP Resorts group to the staff and possible Government penalties in each area for employees and employers.

4. Consider the following two emails from staff members and do the brief response of how these 2 different staff members must be managed in the workplace to remain compliant with the appropriate legislation. Use these 2 examples to continue your training video into strategies on how a HR department should manage these types of diversities in the workplace.

a. I'm sick of getting rostered on every Friday night and all-day Saturday! I miss out on a social life and attending Saturday sports. Steve never has to work on these shifts because he's a wowser Seventh Day Adventist and goes to church on those times. He thinks he's better than the rest of us! Why is his religion more important than me going to the pub or the footy? Not fair!!! - Tom

b. I'm feeling a little out of my depth with the recent increase in non-English-speaking guests from China. I think it's great that we now have a Chinese chef to provide preferred menu items for these guests, but I struggle to communicate effectively when taking orders during table service and then I have difficulty communicating with the chef because he doesn't speak much English. I recognise that the influx of these tour groups is good for the resort and increases hours on my roster, but how can we get some support to deal with this more effectively? - Mallory

referring to the above make a script for the training video