You are the manager of the administration department in a small manufacturing company that is fast growing. Your team performs different tasks such as accounting (including payroll), liaison with suppliers and clients to resolve complaints, HR tasks such as recruitment and employee relationship management and any other administrative tasks that other departments (logistics, manufacturing operations, and marketing) cannot perform due to the increased workload. Your team comprises 5 administrators who are overworked, stressed and demotivated. They have been with the company since day one and, although they constantly complain about the work, they are averse to change and improvement.

The CEO has positively responded to your plan with the following. 

• “Thank you for the detailed plan.  I love it and believe it will resolve the issues and establish a great platform for continuous improvement.  I want this to be an example to the rest of the organization.  How can we capture and share the insight from your experiences with the rest of the organization?” 

Provide a written response to the CEO using the email template below.  In your email, include at least 5 ways the insights and experiences can be shared

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