You are the manager of the administration department in a small manufacturing company that is fast growing. Your team performs different tasks such as accounting (including payroll), liaison with suppliers and clients to resolve complaints, HR tasks such as recruitment and employee relationship management, and any other administrative tasks that other departments (logistics, manufacturing operations, and marketing) cannot perform due to the increased workload. Your team comprises of 5 administrators who are overworked, stressed, and demotivated. They have been with the company since day one and, although they constantly complain about the work, they are averse to change and improvement.

Prepare a plan for the attention of the CEO of the company outlining the issues that have been observed, how would you propose to resolve them, and develop a set of strategies to build a culture of continuous improvement in the organization/department.

The plan must address all the following points:

• An overview of the issues that have been observed

• Recommendations on the continuous improvement intervention to be undertaken to resolve the issues.

• For each recommendation, outline how the continuous improvement intervention meets sustainability requirements

• Develop two detailed mentoring and/or coaching processes to ensure that employees can implement the recommendations and support the organization’s continuous improvement processes

• The systems and processes you will use to monitor operational progress and identify further improvement opportunities.

• A process to record work team performance to assist in identifying further opportunities for improvement