SCENARIO B

You have followed the organisational policy and procedures and introduced the departmental managers and their teams to the training programs listed below

You collected the following feedback:

1- Online induction for newly appointed team members

Feedback: The online induction is well structured; however, it is generic. It does not address the specific needs of the individual teams.

2- Engaged guest speakers to meet with the teams every two months to address different topics such as:

oDesign Thinking

oDecision-Making

oCommunicate effectively

oActive listening

Feedback: Participation in these events is low (45%) because teams prefer to stay back and work on their daily tasks.

3- Monthly 'Think Tank' meeting with the departmental managers, CEO, and the CFO to discuss issues and improvements.

Feedback: The initiative has been successful; however, it runs for too long (3 hours rather than 2 hours).

4- Established a reward program with a budget of $1,000/months to reward the best team (criteria: adherence to policies and procedures, the achievement of monthly milestones, meet budget, have the lowest number of issues reported).

Feedback: Teams welcomed the initiative; however, they think that the criteria do not reward teams that succeeded against challenging circumstances by applying critical and creative thinking skills.

Develop a report (Template 1) in the form of personal notes to evaluate the two scenarios, determine lessons learned and provide recommendations for improvement.

SCENARIO B

What would you improve in each initiative?

What lessons can be learned from this scenario?

What recommendations would you give for improvements in future learning arrangements according to relevant legislation and organisation policies?