Scenario

Being a member of the quality team, you are working with a member of HR to make a quality improvement strategy and training for the hospital. This training will engage the healthcare staff in promoting diversity and inclusion in healthcare to improve patient satisfaction and employee satisfaction.

Instructions

Make a PowerPoint presentation (using speaker notes for each slide or voiceover narration) that will be presented to the Director of Quality. Include the following information in the training:

1. Devise one quality improvement goal and one objective addressing cultural competence in healthcare for the hospital
2. Develop three initiatives to meet the objective within the next year.
3. Select one initiative and make a staff training that can be implemented within the next 30 days. The training should include:

• An analysis of the growing need for diversity awareness and inclusion
• Discuss the value of cultural competence in healthcare quality improvement
• Evaluate the relationship of patient satisfaction and employee satisfaction related to diversity awareness and inclusion
• A training activity related to cultural competence and quality improvement