SCENARIO: Chad works with Pam and Mike. He likes to make people laugh but often jokes about his struggles to learn new programs and technology.

The company recently informed the team that there will be a compliance test on new safety policies, which employees will need to pass in order to keep their jobs. The company has provided materials to study, as well as optional practice exams.

Pam, Mike and Chad are having lunch in the break room, and Pam and Mike mention that they have already signed up to take the first practice test. Chad comments about how hard it is for him to learn a different way of doing the jobs that he has been doing for years. However, later in the day, he stops by Pam's desk to find out how she is preparing for the test and asks for advice. Given that they have a month until the compliance test, Pam is confident that she can help Chad prepare.

1, What advice should Pam give to Chad, and why? Describe a specific strategy that Pam can suggest to Chad to improve his memory and better prepare for the compliance test.

2. If Chad were your coworker, what important aspects of the situation would you want to keep in mind when offering advice and strategies to him? Why do you think this is important? Explain the importance of tailoring advice and strategies directly to Chad's situation.