Scenario:

Extrude-rite Corporation, a manufacturer of industrial machinery and components for the plastics industry, has recently had several instances of quality problems with their products. These have occurred both before and after product shipment. In a meeting that the President of Extrude-rite has called on the topic with her direct reports, she tells them that she isn't sure whether they as an organization really have a clear, agreed-upon definition of what quality is at Extrude-rite. She tells them that she believes they must have this agreed-upon definition before they can move any further forward toward quality improvement. She asserts that they must develop this definition because customers are getting upset and rework costs are way too high. She also thinks that if they can come up with the right definition, it could be a competitive advantage for Extrude-rite. She assigns them to come back next week with some ideas and they will hammer out a common definition of quality for Extrude-rite.

Your Role:

You will play the role of a consultant. You will put forth suggested solutions for the problem that Extrude-rite is requesting a clear definition of quality for their organization. The Week 1 Discussion Topic "Defining Quality" will serve as the place for you to express your recommendations.

Discussion:

As a consultant who is sitting in on the meeting atExtrude-Rite, how have you observed that each of the role players contribute to a general definition of quality at this company, and how each of the departments represents specific traits of quality? If you would be asked, how would you define the quality frame at Extrude-rite? Refer to the content of the Week 1 Lesson and assigned chapters of the week to address this question.

Answer rating: 100% (QA)

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