Scenario (fictional): The SMQ company president has received various reports from some directors and other managers and employees that a department manager's leadership style is a transactional one and just is not motivating employees to perform at their best. Using the reading on leadership, the negotiation steps in the reading area, and the conflict resolution reading, negotiate with the department manager to change to a better leadership style.

As the President how would you handle this situation with the Manager

• Using the step of negotiation discuss the reasons for a change in leadership style
• Name which leadership style you think the Manager should use and why

2. As the Manager how would you handle this situation

• Using negotiation respond to the problem illuminated by the President
• Respond to the President's suggestion of a new leadership style.