Scenario: Florida Wireless is a company that sells wireless devices and has 5 retail stores and 2 customer service call centers. One of the call centers is located in Miami, FL and the company has 100 employees at that location. The company also has a retail store in Miami and employs 25 people at that location. Of the 100 employees at the customer service location, the company employs 50 Hispanic workers. Of the 25 employees at the retail location, the company employs 15 Hispanic workers. Florida Wireless currently has contracts with the Federal government for wireless services that amount to $65,000.00 annual income. The current demographic statistics of Miami, FL show that there are 72% Hispanics and 28% Non-Hispanics.

Create a plan of action for Florida Wireless that will rectify "underutilization" and provide an explanation as to why this plan is necessary. Submit your plan on a word document and upload to this site.