Scenario

For next year's Valentine's season, your company's candy production facility is rolling out a pink chocolate panda. There are many quality areas the company is worried about for this new product line.

1. Since there are many areas where quality may be an issue, how does the product team determine the quality standards?
2. The project team includes quality engineers that want to include a quality check at the end of the production line to scan for foreign objects that may be in the chocolate. The scanning tool is $30,000 to procure and install. What kind of project cost is this, and why? (Choose the correct answer: Cost of non-conformance; warranty cost; cost of conformance; variable cost.)
3. The chocolate must not exceed a set size with a 3% tolerance in order to fit in the packages and for those packages to fit in the shipping containers. For this quality metric, how could the project team measure conformance? (Choose two and explain your answer: By observing the amount of chocolate in the mold; by using an electronic measuring tool; by asking the customer to ship back any products too small or too large; by cleaning the assembly line every 4 hours.)
4. The quality measurements were examined closely during the first production run. The first 100 chocolate pandas produced were measured on a scale to ensure they met the weight requirement. The control chart from those first hundred looked like the diagram below. What can be determined based on the chart? What should have been done at certain points in the production run?