Scenario: Imagine that you are the quality manager or its equivalent in an organization in a designated industry. You have suggested that top management introduces a Quality Management System (QMS) based on the ISO 9001:2015 standard into the organization and opt for certification later. (a) Prepare a briefing note capturing responses to Questions 1 to 15 for top management to make a decision. (b) For each question below, responses must be specific to an industry setting i.e. Industry Standards, SOPs, Job Descriptions, Quality Policy, et al Group Focus Area Hotel (Tourism Industry) University (Education Industry) Airline (Aviation Industry) Bottling Company (Consumer Goods Industry) Restaurant (Consumer Services/Tourism Industry) Car Manufacturing (Manufacturing/I echnology Industry) Hospital (Health Industry) Bank (Financial Industry) Online B2C Sales (E-Commerce Industry) 10. Gas Station (Energy Industry) II. TV Station (Entertainment Industry) 12. Beverage (Consumer Goods Industry) 13. Insurance (Financial Industry) Questions to be captured in briefing notes: 1. What are the Quality Management Principles on which the ISO 9001:2015 is hinged? From the ISO Standard, provide clear examples of typical actions to improve the organization's performance when applying each principle. 2. The ISO 9001:2015 uses the process approach; provide four (4) glaring benefits of applying the process approach. 3. The PDCA is the cornerstone on which the ISO 9001:2015 is built; what set of actions happen under each phase and which clauses are relevant under each phase of the cycle? 4. When the ISO 9001:2015 talks about Risk-based thinking, what is the rationale and which clauses provide actions for risk-based thinking under the standard? 5. How does the organization establish a QMS under the ISO 9001:2015 standard? 6. What is the responsibility of leadership under the ISO 9001:2015 Clause 5.1. 7. When planning how to achieve its quality objectives, the organization should take into consideration five (5) major factors, explain these factors. 8 What are the ways that an organization can employ to deal with non-conforming outputs?