Scenario of Dogbert Consults

1st person- you need a dashboard application to track your key metrics

1st person- that way you will have more data to ignore. When you will make decision based on company's politics

2nd person- will the data be accurate?

1st person- lets pretend it will

Guidelines for good matrix

• Should be measurable
• Not an activity, should be a result
• Numbers like timeline, ratios etc
• Must provide basis for the

Comparison

Making judgments

To develop one metric for each of the strategic objectives on the worksheet for balanced scorecard.

Strategic Objective Associated Metric for Each Objective

(List One for each objective)

1. Expand product offerings

2.Open new retail outlets

3.Improve employee satisfaction

4.Reduce employee turnover

5.Increase profitability