Scenario One:Imagine working at a company where everyone collectively can't understand why their product is not selling and refuses to acknowledge the economic reality that they cannot survive without making innovative change.

• How can you shake up this mindset and encourage everyone to come together to form creative ideas to change their product?
• What can you do to create a environment so that everyone is able to share their opinions and ideas?

Scenario Two:Imagine you work at Swissair, an airline that was once so financially stable that it was called the "Flying Bank." Because of their reputation, Swissair believed they were invulnerable. As a result of this complacent mindset, people failed to question poor management decisions, and the airline went bankrupt.

• What could the employees have done at Swissair to help avoid bankruptcy?
• How can complacency (overly comfortable) become a negative force?
• What are three things that you can do a a manager to prevent people from being complacent?