Scenario - Overseeing and monitoring the quality of daily work As the Team Leader of the Food and Beverage Service team in The Righteous Room at The Righteous Inn, you have the responsibility for all bar staff, and all food and beverage waiting staff, as well as a Head Waiter and a Cashier. The Righteous Room is a 5-star, fine-dining restaurant that is the flagship of The Righteous Inn. It is open for lunch and dinner, 7 days a week. In all, you manage a team of 32 people who work a mix of full-time, part-time and casual. The team comprises 16 males and 16 females from diverse backgrounds and cultures. The Righteous Room had its Grand Opening last week, and you have decided it is now time to review and reflect on your practices and achievements in setting up the room, managing the team and organising the opening, to help you enhance your future workplace performance. Your management style is essentially 'democratic' but you are not afraid to make decisions when they need to be made. You believe this approach engenders more effective engagement from team members and, as a result, they are happier and more productive in their