Scenario - Pesto's Restaurant Pesto's offers a trendy, fun place to have great food in a social environment. Chef Mario Vittorio, who is also the owner, has a large range of ethnic ingredients and recipes to provide the customers with a diverse, unusual menu. Chef Mario will also be including a lot of vegan and gluten free dishes, recognising the trend within the restaurant industry for their demand. About the team at Pesto's Chef Mario, who is the owner, has over 20 years of experience in the industry as a chef and is an award-winning chef who is well known in the community. Chef Mario has assembled a back of the house team as follows: The Head Chef, Tim Smith will be responsible for the back-end production. He has always worked in traditional types of restaurants. He has limited experience in working for restaurants with similar concepts, i.e. vegan, vegetarian, sustainable foods. Tim Smith will be assisted by a kitchen brigade according to the staffing requirements. The front of the house team includes two wait staff, a receptionist/hostess and two food runners. Chef Mario is aware that all staff will need training in the new concept of organic, healthy food restaurant. The wait staff will need to be coached in describing and offering promoting the menu to customers. He is also aware that his back of the house team will need to be trained in developing vegan and vegetarian and other types of innovative menus he plans to offer. Chef Mario expects to face the usual challenges in training and coaching staff in the new concepts, menus and food styles, and is prepared to take up the challenges. Pesto's strategic goals for human resource development Apart from training and coaching all staff in the new concepts, menus and food styles, Chef Mario wants all staff to be trained and their performance to be monitored for the following standards of performance: adherence to procedures cost minimisation customer service standards level of accuracy in work personal presentation productivity punctuality response times team interaction waste minimisation