Scenario:

The day succeeding Thanksgiving, commonly known as Black Friday, has evolved into a pivotal shopping day in the United States. National chain stores traditionally entice shoppers with limited money$-$saving specials both in physical stores and online. While many attribute the term "Black Friday" to businesses operating at a financial loss until the day after, a more accurate origin traces back to the $1960$s in Philadelphia, where police officers used the phrase to describe the chaos ensuing from

suburban tourists starting their holiday shopping. In the late $1980$s$,$ retailers successfully rebranded Black Friday, turning it into a positive event, and its darker roots in Philadelphia were largely forgotten. What began as a one$-$day sales bonanza has transformed into a four$-$day event, spawning other retail holidays. Retailers now depend on holiday shopping to become profitable or "back in the black" before the fiscal year concludes. Black Friday has extended its reach from physical stores to online sales, with e$-$commerce stores actively participating. This event has also expanded its timeline, evolving into a weekend of sales between Black Friday and Cyber Monday. The continuous adaptation and expansion of Black Friday underscore the need for businesses to align their strategies with the changing dynamics of consumer behavior and retail trends.

Discuss why online retailers should hire a higher$-$caliber team leadership capable of managing various customer$-$oriented orders during Black Friday's peak