Scenario The Evanstonian Room Order Process The Evanstonian is a boutique hotel located in Vancouver that caters to both business and leisure travellers. The hotel has 45 rooms and the owners are proud that they can provide a bespoke service to their clients. This concern for high-quality encourages repeat stays and they have a good number of guests who return time over time. Currently room service is available from 7am to 7pm and the new Hotel Manager, Avril St.Jean, would like to extend the service to 24 hours a day. Jeanne knows that they will need to invest in automated tools to streamline the order process and has hired Joseph Singh to document the current process before meeting with the hotel owners next month. Here is the current process: Menus are placed in each room that have the list of beverages and light meals that can be ordered. Custom orders, while not advertised on the menu, are also available. When a guest calls for room service at the Evanstonian, the Room Service manager takes down the order using the online ordering system tied to the hotel's reservation booking system. This will ensure that the meal is charged appropriately. The order