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Scenario: The executive managers of the chain restaurant have recently decided to make a radical change. The change has shifted the mission from being focused

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Scenario: The executive managers of the chain restaurant have recently decided to make a radical change. The change has shifted the mission from being focused on operational efficiency to customer satisfaction. For the past decade, the restaurant has operated profitably and had low employee turnover However, the company's efficiencyfocused mission uses a hierarchical structure that information does not flow easily between departments or ranks. in the past, the frontline staffs have complained about being frustrated because their voices are not being heard because most decisions were made based on inputs from senior managers. The change to the customerfocused mission will flatten the organizational structure and put the decision making power into more hands. If you are hired as a consultant to help the managers plan the change. what changes would you be making? QUESTION 1 The restaurant has decided to make a radical change from operational efficency to patient satisfaction. The driving force for this type of organizational change is competition the economy workforce diversity technology 1 points QUESTION 2 The chain restaurant is aggressively shifting their fundamental principles and the way they operate. This is considered ____ and ____ type of organizational change. proactive; standard proactive; incremental proactive; radical reactive; radical 1 points QUESTION 3 Which of the following is true about radical change? it is evolutionary it occurs slowly and gradually it involves only one area of the organization it involves major restructurings QUESTION 4 Which of the following is an example of economy as a force of change? global competition, mergers and acquisitions, customer standards, time to market recession, government policy, supply-chain shortage sex, race/ethnicity, cultural differences, LGBTQ, age/generation multinational corporation, political instability, fair trade, sustainability, outsourcing, emerging markets

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