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Scenario: VentureLink Connectors ( VLC ) VentureLink Connectors ( VLC ) Company Background: Headquartered in San Bernardino, California, VentureLink Connectors ( VLC ) boasts a

Scenario: VentureLink Connectors (VLC) VentureLink Connectors (VLC) Company Background: Headquartered in San Bernardino, California, VentureLink Connectors (VLC) boasts a strong reputation for delivering top-tier, personalized office furniture and related products. Though VLC doesn't manufacture products, it facilitates connections between vendors and corporate customers who need office furniture and related items. In addition to furniture, VLC offers businesses an extensive range of supplementary items, including filing cabinets, ergonomic keyboards, seat cushions, foot rests, office mats, and various desk accessories. After the products arrive at the customer premises, a proficient team of VLC representatives who are adept at providing guidance and training on furniture assembly, assist the customers as needed. VentureLink Connectors (VLC) Business Processes: Traditionally, VLC's order flow follows these stages: A sales representative meets with the client onsite to create a sales order and secure signatures. Back at the office, the sales staff relays the order to an employee in the accounting department who generates a billing invoice. Within three business days, the invoice is hand-delivered to the client who submits an in-person payment via check, which is then passed on to the accounting department for processing. Concurrently, the sales order is dispatched to VLC's warehouse. Within the accounting department, Account Manager Software (AMS), an advanced accounting software, tracks customer sales orders, payments, and VLC's financial assets. Each sales order is meticulously logged into AMS, ensuring close monitoring of customer balances. Upon receiving a customers check payment, the accountant attaches it to the corresponding sales order in AMS, scanning and digitally processing it into the backend database. AMS automatically and seamlessly communicates with VLC's banking partner's software to facilitate fund crediting into VLC's bank account. Meanwhile, a VLC warehouse employee (upon receipt of sales order forms from the sales representatives), kickstarts the order processing phase. In-stock items are swiftly prepared, packed, and dispatched to customers, with 'shipped' status promptly updated on the order form. If the items are not in stock, VLCs warehouse personnel promptly inform the purchasing team about what items are to be ordered. The purchasing team then selects an appropriate vendor and initiates a Purchase Order (PO) with them for the out-of-stock items. A copy of the PO is shared with VLCs Accounting team, who create an open PO in AMS. After communicating with the supplier, the purchasing team informs the Warehouse and Sales teams about an expected delivery date for the out-of- stock items. The sales team promptly informs the client about the expected arrival date. All of this usually takes three business days. Upon receipt of the PO, the vendor (i.e., supplier) packages the products and sends them, along with an invoice, to VLC's warehouse. Upon arrival of the out-of-stock items, the warehouse updates the inventory and forwards the vendor's invoice to the accounting department. The accountant diligently links it to the corresponding open PO in AMS, which then triggers the AMS to automatically send an electronic payment to the vendors bank account.

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