Scenario:

Who Stole the Money? Narrative Friday, December 4, 20XX On Friday, December 4, 20XX, an early (6:45 a.m.) admission patient arrived at the DOC IN A BOX for surgery. The person paid in full with cash for the planned surgery services. The amount of cash payment was $2,500.00, mostly in large denominations of 100s and 50s. Judy Brown (front desk receptionist) received the cash payment from the person and provided a hand written receipt (no. 219650) to the person. According to Judy Brown, she immediately took the cash to Kitty Jones office (the business office manager) to be locked in the lock box. The lock box is a typical fire resistant security box (Sentry 1100 with key lock), the type of box that can be purchased at Staples. It has a built in handle and can be easily carried from one location to another. Normally, a bank deposit is made each day (if there is a self-pay). The bank deposit is usually made between 10:00 a.m. to 11:00 a.m. or 2:00 p.m. to 3:00 p.m. The deposit is usually prepared by Jane Smith (accountant) and sometimes, if necessary, by Kitty Jones. The lock box on December 4 contained: stamps, Petty Cash Journal, $26.00 in petty cash, deposit book, receipts from stamps, receipts from petty cash expenditures, two checks/money orders received that day from persons and an 8 x 11 photocopy of the cash receipt wrapped around $2,500.00 in cash. According to Kitty Jones, aside from herself, Judy Brown and Jane Smith knew of the large amount of cash in the lock box. Further, according to Kitty Jones, she is the only one who accessed the lock box that day (12/4/20XX). Monday, December 7 On Monday, December 7, Jane Smith opened the lock box to prepare a deposit. It was then discovered the cash ($2,500.00) and receipt copy were missing. All other items were still in the box. Kitty Jones and Judy Brown were in the office on December 7 when the lock box was opened. Kitty Jones immediately began searching for the cash, including looking in the trashcan. She dismissed Jane Smith and Judy Brown and tried to reconstruct her steps from December 4. Tuesday, December 8 On Tuesday, December 8, Kitty Jones was at a meeting with her bosses at DOC IN A BOX MANAGEMENT COMPANY but did not mention the missing cash. Wednesday, December 9 On Wednesday, December 9, Kitty Jones was at her office at DOC IN A BOX. She again searched for the missing cash and realized it must have been stolen. She then looked for the second key to the lock box and discovered it also was missing. Kitty Jones remembers having seen the key in the former practice managers unlocked top desk drawer on Friday, December 4. Thursday, December 10 On Thursday, December 10, Kitty Jones placed a call to the Human Resources Department at DOC IN A BOX MANAGEMENT COMPANY. She did not reach the HR Manager but instead got her voice mail. She did not leave a voice message. Friday, December 11 On Friday, December 11, Kitty Jones placed a call to DOC IN A BOX MANAGEMENT COMPANY and got voice mail. She left a message but did not indicate the nature of her call or that a return call was urgently needed. She did not receive a return call that Friday and did not make another attempt to contact someone at DOC IN A BOX MANAGEMENT COMPANY that day. Monday, December 14 On Monday, December 14, Kitty Jones placed a call to DOC IN A BOX MANAGEMENT COMPANY again. She reached the HR Manager and described the situation. Overview for Interviewer Approximately $2,500.00 in cash is missing from receipts logged two weeks ago. The office manager has just reported this incident. You have been engaged by the HR Director of DOC IN A BOX to find out what happened, and in the course of carrying out your engagement, you are to interview the office manager, Kitty Jones; front desk receptionist, Judy Brown; and accountant, Jane Smith. The office manager is responsible for the efficient and effective operation of all office functions including internal control. The office manager, Kitty Jones, usually takes the deposit to the bank daily. The front desk receptionist usually receives all credit cards, checks, and cash. Judy Brown received the $2,500.00 of cash and a receipt was issued to the payer. The accountant, Jane Smith, receives all transactions from Judy Brown and prepares the deposit. The deposit is then given to Kitty Jones in a lock bag. The key to the lock bag is stored in a key safe in an open area of the office.

Prepare a mock assessment interview based on the scenario "Who Stole the Money?"

In this module, your emphasis is on assessment questions. Prepare at least ten questions and responses. Include both sides-each interviewee and the interviewer.