Scenario

Wild Dog Coffee Company, alocally owned company with a single coffee shop location, serves a wide selection of espresso products, small breakfast and lunch menu items, and a limited evening menu. The company is planning to expand the business by adding an additional location. While different menu items may be tested at the new location, the espresso beverage preparation process will remain exactly the same. The company wants to ensure that the espresso beverage preparation process is documented and refined before the move.

text book: Krajewski, L. J., Malhotra, M. K., & Pitzman, L. P. (2019).Operations management: Processes and supply chains(12th ed.). New York, NY: Pearson

Provide the following competencies based on the above scenario

• Competency 3: Use data to evaluate the effect of operations management decisions on organizational goals.
  • Analyze data for process changes for a selected process.
  • Analyze the cause and effect of process variances.Analyze data for process changes for a selected process. Respond to the following questions:
  • Is the process centered? Provide the results of your calculations and the rationale for your decision by thinking about the process capability.
  • Is the process capable at 3-sigma? Provide the results of your calculations and the rationale for your decision by thinking about the process capability index.
  • Is the process in statistical control? Provide the appropriate numbers and the rationale for your decision using a control chart for individuals.
  • For Wild Dog Coffee Company, analyze the Beverage Service Times [XLSX] data.

Bev #	Min	Bev #	Min	Bev #	Min	Bev #	Min	Bev #	Min
Bev 1	3.42	Bev 11	2.32	Bev 21	2.26	Bev 31	2.73	Bev 41	1.74
Bev 2	1.67	Bev 12	2.94	Bev 22	3.00	Bev 32	2.80	Bev 42	2.04
Bev 3	1.98	Bev 13	3.24	Bev 23	2.45	Bev 33	3.08	Bev 43	1.85
Bev 4	1.66	Bev 14	3.23	Bev 24	3.43	Bev 34	1.60	Bev 44	1.69
Bev 5	1.64	Bev 15	3.38	Bev 25	3.15	Bev 35	3.19	Bev 45	2.66
Bev 6	2.06	Bev 16	2.10	Bev 26	2.02	Bev 36	2.25	Bev 46	3.23
Bev 7	2.46	Bev 17	2.71	Bev 27	3.07	Bev 37	2.32	Bev 47	3.16
Bev 8	2.36	Bev 18	1.75	Bev 28	2.74	Bev 38	3.00	Bev 48	1.78
Bev 9	1.82	Bev 19	2.52	Bev 29	3.01	Bev 39	1.96	Bev 49	2.14
Bev 10	2.95	Bev 20	3.13	Bev 30	1.55	Bev 40	1.84	Bev 50	2.32

• This data is for50 beverage preparation events and was collected using their order processing system. Each individual order gets a time-stamp when it is placed and again when the beverage is handed to the customer. The senior barista thinks the beverage delivery times should range between 2 and 3 minutes. The known process standard deviation, which has been calculated on an on-going basis, is 0.5903 minutes.
• Competency 4: Evaluate the effectiveness of operations management strategies to achieve quality and customer service goals.
  • Recommend quality and customer service improvements for a selected process.
  • Analyze the cause and effect of process variances.
    • Brainstorm possible sources of variation to provide a cause-and-effect diagram to help analyze potential sources of variation in the espresso beverage preparation process at Wild Dog Coffee Companyor for your selected business' process. Your diagram must include at least four of the "6 Ms" (that is, management, manpower, method, measurement, machine, materials).
• Competency 5: Communicate business needs, opportunities, and strategies with multiple stakeholders.
• Provide coherently to support a central idea with correct grammar, usage, and mechanics as expected of a business professional.
• Recommend quality and customer service improvements for a selected process.
  • Detailthe results of your analysis for Wild Dog Coffee Company or your selected business'process to substantiate your recommendations.

Provide references to conduct further research.