Scenario You are a new customer service administration team member at Bushland Blooms. Read the following email from your manager. Subject: Archiving of old customer records Bushland Blooms Good morning and welcome to the team! A number of customer records (20) have become inactive and I would like you to archive them within two weeks. You will need to undertake the archive training but to do so you will need to complete a request for training form. This form will ask you to detail gaps you have in your knowledge and skill in relation to the archiving task and identify training from the Bushland Blooms Training Calendar. Also I would like you to place your current weekly schedule into a tool such as google calendars and share it with me. Submit to me for approval. 07 3456 7890 Kind Regards Nick Palmer Team Leader Customer Service Administration Team Bushland Blooms Actions for you as the New Customer Service team member Referring and using Bushland Blooms policy and procedures for archiving [Bushland Blooms Intranet>Policy and Procedures>Company Policy and Procedures> Archiving policy and procedures] Bushland Blooms training request form [ Bushland Blooms Intranet>Forms>Training request form] Bushland Blooms current weekly schedule [Bushland Blooms Intranet>Our Employees>Customer Service >See Current weekly schedule and tasks for Customer service administration positions] Key Performance Indicators [Bushland Blooms Intranet>Our Employees>Customer Service> Current Key Performance Indicators] Click here for current weekly schedule and tasks What you will submit 1 x Completed Bushland Blooms training request form [Bushland Blooms Intranet>Forms>Training request form] Institute Page 3 of 6