SCENARIO

You are the head of the department in the accounting department of a very large European company. You have a total of 15 employees. Finally, one of the employees, Jane Wilson, requested that she wanted to attend the graduate program in Organizational Behavior and that the bank should cover the costs of this course. In fact, your bank supports such academic studies of its employees on a part-time basis. With your support, almost all of your employees follow a graduate program. When you look at the regulations of the bank, you learn that the signatures of two people are required for such costs. One of them is your signature and the other is the signature of Kathy Gordon, head of the Training and Development Department. In addition, it is stated in the regulation that such costs can only be made on the condition that the course is "reasonably related to business".

You accept Jane's request based on your own judgment. But Kathy Gordon rejects the Organizational Behavior program as not necessary for an accounting worker. And she argues that the bank can only support it for a degree program in accounting or finance. However, you think that a worker has relationships with people at various levels during the day and that the communication skills that can be gained from this course are important for your employee, and that this will be very useful in his future tasks.

It is certain that you and Kathy are in opposition to the end of the long discussions, but you cannot solve the problem because both of you are of equal status and at the same level. In the meantime, you have to spend time on other critical issues related to your field. That's why you need to resolve this situation with Kathy soon, to get Jane to attend the program as soon as possible and to end this conflict within the company.

Consider yourself the manager of the Accounting Department, according to the scenario. Answer the following questions.

1. In your negotiations with the Training and Development Department Kahty Gordon, write the action plans that should be taken by evaluating in detail each style that can be used based on Thomas-Kilmann Conflict Styles (or Rubin's Dual Concerns Model)?

2. After detailed evaluations of each style, explain which style you chose and why.