Scenario

You have been working as a support worker most recently with Estelle, a client in her mid 70's, who lives independently in her own home and receives assistance with shopping, cleaning, and personal care. On Monday you were attending to Estelle's personal care needs when you realised that she had some large bruises on her arm and her back. You enquire with Estelle when these bruises occurred and whether they are causing her pain. Estelle is silent for some time and quietly responds that she does not remember. Estelle enquires which staff member is on shift next and you confirm it is Sarah Williams. When Sarah arrives at Estelle's' place you begin the handover, you notice that Estelle remains very quiet and somewhat withdrawn when Sarah addresses her. It is obvious that Estelle is fearful of Sarah.

Write draft emails to your supervisor addressing scenario. Your emails must show how you:

- Recognised potential or actual legal breaches or misconduct and adhered to the legal requirements of your role, following the organisation's Incident Reporting Policy

- Recognised potential or actual ethical breaches or misconduct and adhered to the ethical requirements of your role, following the organisation's Incident Reporting procedure