Scenario:

You have just been promoted to the head of agency for the U.S. Immigration and Customs Enforcement Agency ("ICE") in a large metropolitan area. The individual before you operated under the old traditional closed management system with poor communication skills and relations with both internal constituencies and external constituencies, and fueled the many high-profile media stories regarding the U.S. and Mexican border issues involving tens of thousands of persons attempting to the enter the United States, many fleeing various forms of persecution. The former administrators "management style" that is, devoid of the new and complex environment and goals in which the organization is now facing has adversely affected employee morale.

After taking the position you quickly realized that the management structure and lack of leadership as well as political pressure from Washington DC, have significantly contributed to the many seemingly daunting issues contributing to this organizational malaise.

Question:

The challenge facing you now, as a criminal justice administrator in the twenty-first century, is how will you can address and remedy the many issues and challenges posed in the scenario?