Scenario

You supervise a team of 10 employees. Your manager has pulled you aside because other teams have commented on your team's attitude and performance issues. Four of the 10 employees you supervise (Mary, John, Lita, and Joachim) are causing tension on the team. Mary and John have very different backgrounds and often do not see eye-to-eye. Mary tends to roll her eyes and snap at John. In retaliation, John often ignores Mary, even about important work-related things.Lita doesn't want to take sides and does not support either Mary's or John's behavior.Instead of dealing with them, Lita, who is new, keeps going to other team members to help her with parts of her job that she doesn't understand.Mary and John were assigned to help answer Lita's questions, and the fact that she is avoiding them and going to other overloaded team members is causing ill will.

Joachim keeps to himself.He likes to show up for work, get the job done on his own, and leave for the day right at quitting time.He feels work is for work and not to make friends.Joachim's cultural background, upbringing, personality, or other factors may be driving his perspective about his role on the team.Some other team members do not feel as though they can trust him.

As the manager of the team, you need to create a report for your boss that reflects how elements of your performance management system can get the team on the right track for performance excellence.In your report, identify the problematic issues, examine strategies to use, and needed coaching, and present your recommendations.

Use this template for the Performance Strategy & Coaching Report.Complete the table with your analysis of the performance issues, suggested strategies, and the best coaching techniques to use. You should use your new knowledge, experience, and creative thinking to express your own ideas.Avoid stating the same strategies and/or coaching techniques for each issue.

You will use the body of this report to explain the situation and examine your strategies and why.In the recommendations section, you will list the specific coaching techniques that you recommend.You will use the table to summarize everything in just a few key words or themes.

Summary Table as Part of the Performance Management System

(You may add rows if needed)

Issue to Resolve Strategy to Use Coaching Technique

State Issue #1

State Issue #2

State Issue #3

State Issue #4

Use paragraph form to follow this layout:

Introduction

Make brief overview of what you will discuss in this report. Aim for one, clear, concise paragraph.

Body

Describe your situation analysis.

Conclusion

This will be the recommendation section. Use outside resources to support your recommendations.