Scenario

Your company is consulting with a top client, ABC, on a project to implement a new system to process orders more quickly. As with your company, ABC places customer satisfaction as a top priority. You are asked to head up a team to gather more information for the project. Below is an organization chart for your client.

Instructions

Determine who you would need to interview from the company and why.

List the steps that should be completed for each interview.

How should the person conducting the interview prepare for the interview?

What other fact-finding techniques can you utilize? How will these be helpful to your investigation?

Interview and questionnaires both have advantages and disadvantages. What are the advantages of conducting interviews as a way to fact find?

What are the advantages of using questionnaires as a way to fact-find?

Make a use case diagram that could be used to show the interaction between users and the information system. Show the actors and the use cases of a customer placing an order for a product.

One of the people you are interviewing asks you what system requirements you think would be vital to the new order processing system, considering the company priorities.

What principles should be followed when an analyst is in the process of documenting information that has been gathered?

What software tools are available to help record and document information? Include several software tools.