Scenario

Your Conflict Management Process has been approved and signed off by XYZ Management.

One conflict from the restructure is ongoing between two employees and the reallocation of work tasks. You decide to follow the new Conflict Management Process to resolve the issue.

Belinda Jones has been responsible for the Admin Team's petty cash tin for nearly ten years. As a result of the restructure, this responsibility has been transferred to Rob Cooper, the Receptionist.

Belinda is resisting handing over the petty cash tin and Rob is becoming frustrated and making rude comments about old people and their fear of change.

Explain why you are gathered and why people have been invited if you are to resolve a conflict between these 2 employees?

How to ask what exactly the disagreement is, use positive, confident and cooperative verbal and non-verbal language?

How to agree on what the disagreement is and show understanding?

How to seek feedback on the best way to reach the common goal?

What can be the feedback from Rob and Belinda on what support they need to reach the Common Goal?

Discuss how the barriers could be lifted and conflict can be resolved

How to acknowledge the agreed solution and agree on each party's responsibilities.

How to respond to Belinda and Rob what ongoing monitoring you have planned

Summarise the next steps, including what steps you will take to monitor whether the agreed solution has worked.