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Scenario: You're working in an IT Support position and a user comes to you and says they can't login to their computer. Choose the best
Scenario: You're working in an IT Support position and a user comes to you and says they can't login to their computer. Choose the best response.
Ask the user, "when was the last time you were able to login What has changed since then?"
Check if the user has their caps lock enabled.
Restart the computer. It could be a weird login issue.
Check the network device they're connected to
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