Scenario1:

Common issues with online food delivery platforms apart from the technology side of things are always issues with logistics, inventory management as well as delivery operations. GrabFood-asthemarketleaderforfooddeliveryplatforminMalaysia-willbelaunchingits first GrabKitchen which allows for a reduction of logistics, inventory and deliveryoperational costs, where it allows business operators to operate in its 'cloud kitchen' concept (shared kitchen space), as well as allowing consumers to order food from multiple merchants while only paying for one deliveryfee.

The 'cloud kitchen' concept was first introduced in Western and European markets, where it encouragesmerchantstopartakeinthisuniqueplatformasawaytolowertheirownoperating costs, and at the same time allowing for multiple orders from various brands and merchants from the consumer's end, creating a more wholesome experience in the online food delivery segment.

(reference above modified and taken from: https://www.soyacincau.com/2021/01/25/grab- malaysia-first-grabkitchen-hartamas-cloud-kitchen/)

'Kitchen Bros' - inspired by the same direction and business model of GrabKitchen - aims to do just that in the heart of Kuala Lumpur, offering a similar "pay-as you-operate" cost and fee toitsmerchants,withasimilarconceptofreducingoperationalcostsonthemerchant'send,as well as opening up more opportunities for consumers to order from a centralised kitchen concept.

(Students will need to provide their answers in relation to the given scenario and context)

Question 1

1. Explain the term paid, ownedand earnedmedia and how they can build consumer's confidence.