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Schlotzky's Deli uses a modified 'Take a Number' system. When a meal is ordered, the customer receives a coaster - sized box that lights up

Schlotzky's Deli uses a modified 'Take a Number' system. When a meal is ordered, the customer receives a coaster-sized box that lights up and vibrates when the order is ready. What drawback of the 'Take a Number' system is this method attempting to eliminate?
a. The need for the customer to be vigilant.
b. The impersonal nature of the method.
c. The perceived unfairness of the system.
d. The mental connection that a customer could make between the restaurant and a post office.
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