Scope of Work Staff Training Schedule Proposal Stipulations &Requirements Vendor Submission, Bidder Conference, Q&A Timeline Vendor's Response Evaluation Criteria Vendor's Response Content(1)

You are the Project Manager responsible to launch a new Credit Card for the financial institution you work for.

The new product targets customers from Generation Z and it will be distributed via Call Centre and company website.

The launch date isJuly 1, 2023, and the TOTAL project budget is $1,000,000.

One identified deliverable is the Call Centre employees' training. You had determined that it cannot be completed within the project team and, as a result, you have to find a competent supplier, who is able to develop the materials and deliver the training in-class (product and sales techniques) over 5 days in various batches of employees. The training budget for procurement purposes is$100,000.

The Call Centre is located in the GTA (Great Toronto Area) and is organized in two shifts covering the entire Canadian territory from the West coast to the East coast in both languages. There are 300 employees eligible for the training. Only 30 employees need training in French