Scorecard Measures, Strategy Translation At the end of 2014, Mejorar Company implemented a low-cost strategy to improve its competitive position. Its objective was to become the low-cost producer in its industry. A Balanced Scorecard was developed to guide the company toward this objective. To lower costs, Mejorar undertook a number of improvement activities such as JIT production, total quality management, and activity-based management. Now, after two years of operation, the president of Mejorar wants some assessment of the achievements. To help provide this assessment, the following information on one product has been gathered: Required: 1. Compute the following measures for 2014 and 2016: a. Actual velocity and cycle time. If required, round your answers to two decimal places. 2014 2016 Actual velocity per hour per hour Actual cycle time minutes minutes b. Percentage of total revenue from new customers (assume one unit per customer). Round your percentage answer to one decimal place (for example, enter 4.628% as "4.6"). 2014 % 2016 % c. Percentage of very satisfied customers (assume each customer purchases one unit). 2014 % 2016 % d. Market share. 2014 % 2016 % e. Percentage change in actual product cost (for 2016 only). Enter a decrease as a negative value. 2016 % f. Percentage change in days of inventory (for 2016 only). Enter a decrease as a negative value. 2016 % g. Defective units as a percentage of total units produced. Round your answers to two decimal places (for example, enter 4.628% as "4.63"). 2014 % 2016 % h. Total hours of training. 2014 hours 2016 hours i. Suggestions per production worker. Round your answers to one decimal place. 2014 per production worker 2016 per production worker j. Total revenue. 2014 $ 2016 $ k. Number of new customers. 2014 2016 Scorecard Measures, Strategy Translation At the end of 2014, Mejorar Company implemented a low-cost strategy to improve its competitive position. Its objective was to become the low-cost producer in its industry. A Balanced Scorecard was developed to guide the company toward this objective. To lower costs, Mejorar undertook a number of improvement activities such as JIT production, total quality management, and activity-based management. Now, after two years of operation, the president of Mejorar wants some assessment of the achievements. To help provide this assessment, the following information on one product has been gathered:

Required: 1. Compute the following measures for 2014 and 2016:

a. Actual velocity and cycle time. If required, round your answers to two decimal places. 2014 2016 Actual velocity per hour per hour Actual cycle time minutes minutes

b. Percentage of total revenue from new customers (assume one unit per customer). Round your percentage answer to one decimal place (for example, enter 4.628% as "4.6"). 2014 % 2016 %

c. Percentage of very satisfied customers (assume each customer purchases one unit). 2014 % 2016 %

d. Market share. 2014 % 2016 %

e. Percentage change in actual product cost (for 2016 only). Enter a decrease as a negative value. 2016 %

f. Percentage change in days of inventory (for 2016 only). Enter a decrease as a negative value. 2016 %

g. Defective units as a percentage of total units produced. Round your answers to two decimal places (for example, enter 4.628% as "4.63"). 2014 % 2016 %

h. Total hours of training. 2014 hours 2016 hours

i. Suggestions per production worker. Round your answers to one decimal place. 2014 per production worker 2016 per production worker

j. Total revenue. 2014 $ 2016 $

k. Number of new customers. 2014 2016