Scorecard Measures, Strategy Translation

At the end of 20x1, Mejorar Company implemented a low-cost strategy to improve its competitive position. Its objective was to become the low-cost producer in its industry. A Balanced Scorecard was developed to guide the company toward this objective. To lower costs, Mejorar undertook a number of improvement activities such as JIT production, total quality management, and activity-based management. Now, after two years of operation, the president of Mejorar wants some assessment of the achievements. To help provide this assessment, the following information on one product has been gathered:

		20x1		20x3
Theoretical annual capacity*		249,600		249,600
Actual production**		208,000		234,000
Market size (in units sold)		1,300,000		1,300,000
Production hours available (40 workers)		104,000		104,000
Very satisfied customers		62,400		140,400
Actual cost per unit		$320		$256
Days of inventory		16		8
Number of defective units		12,480		4,680
Total worker suggestions		120		280
Hours of training		260		1,040
Selling price per unit		$190		$190
Number of new customers		5,200		25,740

^*Amount that could be produced given the available production hours; everything produced is sold. ^**Amount that was produced given the available production hours.

g. Defective units as a percentage of total units produced. Round your answers to two decimal places (for example, enter 4.628% as "4.63").

20x1	fill in the blank as a %
20x3	fill in the blank as a %

h. Total hours of training.

20x1	fill in the blank 9hours)
20x3	fill in the blank (hours)

i. Suggestions per production worker. Round your answers to one decimal place.

20x1	fill in the blank (per production worker)
20x3	fill in the blank (per production worker)

j. Total revenue.

20x1	$fill in the blank
20x3	$fill in the blank

k. Number of new customers.

20x1	fill in the blank
20x3	fill in the blank