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Scorecard Measures, Strategy Translation At the end of 20x1, Mejorar Company Implemented a low-cost strategy to improve its competitive position. Its objective was to become
Scorecard Measures, Strategy Translation At the end of 20x1, Mejorar Company Implemented a low-cost strategy to improve its competitive position. Its objective was to become the low-cost producer in its industry. A Balanced Scorecard was developed to guide the company toward this objective. To lower costs, Mejorar undertook a number of improvement activities such as JIT production, total quality management, and activity-based management. Now, after two years of operation, the president of Mejorer wants some assessment of the achievements. To help provide this assessment, the following information on one product has been gathered: 20x1 20x3 Theoretical annual capacity Actual production 249,600 249,500 208,000 234,000 Market size (in units sold) 1,300,000 1,300,000 Production hours available (40 workers) 104,000 104,000 Very satisfied customers 62,400 117,000 Actual cost per unit 5340 5272 Days of inventory 16 8 Number of defective units 14,560 4,680 Total worker suggestions 80 280 Hours of training 260 1,040 Seling price per unit $190 $190 Number of new customers 5,200 25,740 Amount that could be produced given the avaliable production hours; everything produced is sold. Ammount that was produced given the available production hours. Required: 1. Compute the following measures for 20x1 and 20x3: a. Actual velodty and cycle time. If required, round your answers to two decimal places. 20x1 20x3 Actual velocity Actual cycle time 2 par hour 2.25 per hour 30 minutes 26.67 minutes b. Percentage of total revenue from new customers (assume one unit per customer). Round your percentage answer to one decimal place (for example, enter 4.628% as "4.6"). 20x1 2.5 % 20x3 1 % c. Percentage of very satisfied customers (assume each customer purchases one unit). 20x1 30 % 20x3 d. Market share. 20x1 60 % 16 % 18 % 20x3 e. Percentage change in actual product cost (for 20x3 only). Enter a decrease as a negative value. 20x3 % f. Percentage change in days of inventory (for 20x3 only). Enter a decrease as a negative value. 20x3 % g. Defective units as a percentage of total units produced. Round your answers to two decimal places (for example, enter 4.628% as "4.63"). 20x1 % 20x3 h. Total hours of training. 20x1 % hours hours 20x3 i. Suggestions per production worker. Round your answers to one decimal place. per production worker 20x1 20x3 j. Total revenue. 20x1 $ 20x3 $ per production worker k. Number of new customers. 20x1 20x3
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