Scott, COO for Barcelona Restaurant Group, says he has a three-step process for hiring potential managers. After an interview, he sends each candidate on a "shop." This involves visiting one or two Barcelona locations and spending a $100 allowance on food. Afterward, each candidate writes an essay about the experience. If the candidate proceeds to the third step, Scott asks them to work a shift as if they have worked for Barcelona for six months. For Scott, this process acts much like a