Search the web to locate an organization that provide service desk outsourcing services. Visit its web site, and then write a paragraph that answers the following questions:

a. What services do they deliver?

b. What do they consider standard services, and what do they offer as optional services?

c. How do they distinguish themselves from their competition?

d. What do they say about their staff?

e. What do they say about their hiring practices?

f. What do they say about satisfying their customers?