[SECTION 1 TOTAL - 50 MARKS] SECTION 2 QUESTION 1 Read the following Case-Study titled "Troublesome Technology" carefully and answer the questions that follow: Troublesome technology Failure to understand the needs of customers and working these needs thoroughly into the design can cause problems which only emerge after the product or service is in use. This can be especially true when designers are motivated solely by the exciting possibilities offered by a new technology. Consider this example, many of the so-called 'intelligent buildings', which incorporated extensive information technology, suffered initial teething problems. One building incorporated 'intelligent blinds' on its windows. These were supposed to go up and down in response to the amount of sunlight falling on the windows. The outside lighting was sampled every seven minutes. On a sunny day the blinds were supposed to remain down and when it was cloudy they would stay up to let in more light Unfortunately, when the sun passed behind a small cloud the blinds could go up and stay there for seven minutes. On intermittently cloudy days the blinds would be forever going up and down, to the considerable annoyance of staff, especially those with computer screens. The problem was eventually 'solved' when staff piled books on the bottom of the blinds until the motors blew up. Another building had conference rooms where the lights were activated by sensors in the ceiling which reacted to movement and heat. The lights went on automatically when people entered the room. Unfortunately this was the only mechanism by which the lights went on and off, so if someone wanted to show slides, everyone in the room had to sit still until the lights went out. Case Study Reference: (Zeus Millan - Accounting for Special Transactions, 2014) https://www.studocu.com/ph/document/university-of-the-immaculate-conception/bachelor-of- science-in-accountancy/case-study-for-troublesome-technology/30917489 1.1 Name the stages for product/service design (5) 1.2 In your view, which of these stages have been the weakness of the designers. Name the stage and list the weaknesses. (20) 1.3 After analysis of the weaknesses of the the designers, draw a proposal for Solution-Orientation. (20)