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SECTION 3: COMPLAINTS HANDLING Briefly discuss the importance of an internal complaint handling process. Briefly discuss the characteristics of a good internal complaint processe Briefly

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SECTION 3: COMPLAINTS HANDLING Briefly discuss the importance of an internal complaint handling process. Briefly discuss the characteristics of a good internal complaint processe Briefly discuss the followings:+ Initial steps taken in processing complaints. Discussion on how the complaint or harassment allegation can be settled Briefly discuss the followings: . Steps to handle a formal complaint

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