Section 3:Complaints handling

Briefly discuss the importance of an internal complaint handling process. Briefly discuss the characteristics of a good internal complaint process
Briefly discuss the followings: Initial steps taken in processing complaints. Discussion on how the complaint or harassment allegation can be settle
Briefly discuss the followings: Steps to handle a formal complaint
Briefly discuss the followings: Outcomes for the respondent Outcomes for the complainant Steps where the allegations are not admitted or substantiated
Attach:	Proof of brainstorming session (if relevant)
Written proposal